Publications

Nov 23, 20241 min read

AI for Customer Care Routing at Wix - Making The First Step of Reinforcement Learning

Please notice: This post is part 2 of " AI for Revolutionizing Customer Care Routing System at Wix ". Call centers, similar to most...

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Aug 29, 20241 min read

Call centers, similar to most queueing systems, are traditionally optimized to minimize customers waiting time. Nevertheless, anyone who...

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Apr 30, 20231 min read

What moves transfer market value and how to model it Welcome to the second episode of our EA FIFA dataset exploration series, where we...

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