Publications

Nov 231 min read

AI for Customer Care Routing at Wix - Making The First Step of Reinforcement Learning

Please notice: This post is part 2 of " AI for Revolutionizing Customer Care Routing System at Wix ". Call centers, similar to most...

Aug 291 min read

AI for Revolutionizing Customer Care Routing System at Wix

Call centers, similar to most queueing systems, are traditionally optimized to minimize customers waiting time. Nevertheless, anyone who...

Apr 30, 20231 min read

Football Insights from FIFA Data: Player Valuation

What moves transfer market value and how to model it Welcome to the second episode of our EA FIFA dataset exploration series, where we...